To make sure that your stay will be pleasant and to prevent any misunderstandings, please read the house policy and rules. When checking in, it is implied that you are familiar with and agree with them and that you will fully adhere to them. Violation of house rules can result in the cancellation of the reservation and charging the full amount of the price of the accommodation regardless of the shorter stay.

General information
• Wi-fi is available in the entire house and is free of charge.
• Meščanka reserves the right to change the type of apartment / room described in the reservation confirmation. The new apartment / room is always in the same or higher price range, which means that the guest will never pay more, but might receive the apartment / room of the same or higher price. Meščanka will use this right only in case of emergency.
• Meščanka will clean and prepare the apartment / room before your arrival.
• Meščanka will change your bed linen and clean the apartment/ room on departure or on every 4th day, if stay is longer than 5 nights.
• Meščanka will change your towels on request, if stay is longer than 2 nights and every cleaning of the apartment / room.
• The staff is not entitled to enter the guest’s room or use his / her personal belongings without prior announcement and permission from the guest. The staff can enter the premises in the absence of the guest only for the purpose of cleaning the apartment / room and when there is reason to believe that the premises or the guest are in danger or that the internal house rules are being seriously violated (see below).
• Meščanka may offer guests who ask to extend their stay a different room to the one in which they were originally accommodated.
• There is a public computer in the lobby. Use is free of charge.
• We offer a public phone in the lobby (you need a card with credit from the post office).

Payment and reservation
• We accept credit cards: Mastercard, Visa, Pay, JCB, and Bank card: Maestro.
• Full payment upon arrival, if not stated otherwise in the reservation.
• We make a pre-authorisation in the amount of 1 night on your credit card 5 days prior to your arrival to confirm your reservation, if not stated otherwise in the reservation. Read more about pre-authorisation below.
• All guests must present a proper photo identification upon check-in.
• No meal is included in our rate. No meal is available for extra charges.

Non-refundable reservation (- 5%)
• The total price of the reservation will be charged any time after booking.
• If cancelled or modified, the total price of the reservation will be charged. No refund.
• In case of no-show, the total price of the reservation will be charged.

Longer stay
•To get longer stay discount advance payment of one week / one month needed to secure the reservation – depending on the length of your stay.
• In case of 100% advance payment we offer extra 5% discount.
• Advance payment is non-refundable.

Cancellation policy
• If cancelled or modified up to 5 days before the date of arrival, no fee will be charged.
• If cancelled or modified later, 100 % of the first night will be charged.
• In case of no-show the total price of the reservation will be charged.
• If cancelled after check-in, reimbursement is not possible.

Children and extra bed policy
• All children are welcome.
• One child under 4 years stays free of charge when using existing beds.
• One child under 2 years stays free of charge in a baby cot.
• Up to two older children or adults are charged 20 € per night per person for extra beds.
• Maximum capacity of extra beds in the apartment is 2.
• No extra beds possible in a room.
• Maximum capacity of baby cots in an apartment / room is 1.

House rules

• Please take care of the rented apartment / room.
• According to Slovenian law smoking is forbidden in closed areas – apartments / rooms, bathrooms and in the common area.
• Mandatory recycling of general waste and organic waste – trash bins in the apartments / rooms.
• Mandatory recycling of plastic / cans / foil, paper and glass – trash bins in the common area.
• Apartments’/ rooms’ accessories (pillows, blankets, towels and the like) are not allowed to be taken out of the apartment / room.
• It is forbidden to use towels provided by Meščanka to clean shoes, floor, tables, etc. If you need additional cleaning material, please ask the staff to provide it.
• It is strictly forbidden to bring flammable or explosive materials and objects with unpleasant smell into Meščanka.
• Respect the peace and quiet of your neighbours in the apartment / room and the common area.
• When leaving the room, close the windows and turn off electric appliances, A/C and water taps.
• Please report the loss of the key immediately to the mail or mobile phone of Meščanka.
• The guest who causes damage to Meščanka property on purpose or by accident will have to make restitution for the full amount of the damage. The amount of the damage will be charged on the guest’s credit card in the maximum period of 48h after his departure, if the guest does not report the damage at departure and pays the damage personally.
• You are obliged to leave the apartment / room you rented as you found it upon arrival – clean, tidy and undamaged.
• Please immediately inform the staff of any defects or faults in the room or possible dissatisfaction with the service.

Pets are allowed only with prior conformation by Meščanka.
• Bringing pets without prior announcement in the reservation is not allowed and Meščanka has the right to cancel the accommodation.
• You should keep the pet on a leash at all times.
• Pets are allowed only in apartments / rooms in the first floor.
• Additional cleaning will be charged per visit – 10 € for the room, 15 € for the apartment.
• Pets are not allowed to lay and sleep in the bed or on the couch. If so, additional charges will be applied.
• Meščanka will provide an additional bed as well as bowls for eating and drinking and special towel for the pet. It is forbidden to use any dishes from the kitchen for the pet.
• It is forbidden to use any towels that are provided for the guest for the pet.

Parking
• The house is in the car free zone (pedestrian zone)
• Public parking is possible at locations nearby (reservation is not possible) and charges will be applicable. (see getting there and around)

About pre-authorisation
• What is a pre-authorisation?
When you make a reservation, we will contact your credit card company to confirm that the card you are using is valid and hasn’t been reported lost or stolen. 5 days prior to your arrival we will check to see, if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorisation of one night of your reservation. However, we will not proceed with the charge. We will charge your credit card only in case of late cancellation or no show.
• What’s the difference between a pre-authorisation and an actual charge to your credit card?
Pre-authorisations are common, but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorisations are temporary holds. The length of the hold will vary and your credit card company can advise how they handle this.
• How will you know, if your card has been pre-authorised?
Your available balance will be reduced temporarily by the amount of one night of your reservation. You may also see “pending transactions” on your credit card account summary. If you are not sure, if your card had been pre-authorised, contact us or your credit card company to verify this.
• How long will the pre-authorisation hold effect on your available balance?
Your card provider can better explain this, along with the general terms and conditions associated with their pre-authorisation procedures. These terms vary across the board, so it is best to contact them for specific details. Usually it is around 14 days.